About MY CONCIERGE JAPAN

The "Land of the Rising Sun" is a country where the past and the future meet. A current fusion of a society on the forefront of modern technology and trends, along with ancient Japanese culture and tradition that still lives on today. Other than the popular image of samurai, ninja and geisha represented in film and television, Japan is known for many other things. Some of the things that Japan is also known for include Japan’s pop culture (anime, manga etc.), high quality products, unique cultural tradition, quality service, advanced technology, its food culture, safety of the country, geographic and historic landmarks, the warm-hearted compassion and strict discipline of the people, resolute spirit in the face of adversity, the unique aspects of Japan that signify each season and much more. Yet for all its beauty, much of real Japanese culture remains undiscovered to many people and continues to perplex those unfamiliar with the intricacies of a culture seemingly full of contradictions. There are an increasing number of visitors to Japan, and the reality is that many tourists still experience some difficulties when coming to Japan. It is unfortunate that many businesses are unable to provide proper support in other languages besides Japanese.
Many of the businesses in Japan have trouble when it comes to providing adequate support for their foreign clientele. Many businesses lack English or multi-lingual speaking staff, and in addition many businesses do not have websites or services available in other languages for visitors. Even for businesses that do have a website available in multiple languages, a large majority only take reservations by phone, and the language barrier as well as time zone differences make it a frustrating and exhausting experience for visitors to Japan. This is where “My Concierge Japan” can help. At My Concierge Japan, we make information about businesses available in various languages and act as a bridge between customers and businesses so that both sides benefit. Visitors can smoothly navigate their trip in Japan, and businesses can increase their client base and provide a higher-quality service to their customers. My Concierge Japan is not only a service that is the solution for many businesses in Japan, it is a service that is the answer that many people around the world coming to Japan have been looking for.

What we do

Our team of My Concierge Japan staff members create websites in various languages for companies, handle PR and work to increase reservations and sales of products. After creating a multi-lingual website, the official website is continuously updated with new information, where our team can help customers make reservations and answer questions. At My Concierge Japan, we handle all affairs concerning communication on business dealings for companies, including requests for data about products and materials, media photoshoots and interviews, as well as inquiries into opening a store, consultations, and brand licensing. My Concierge Japan obtains an official license to act as an authorized customer service agent and support service representative for businesses looking to provide adequate assistance to those visiting or living in Japan.

YUSUKE FUJIWARA

CEO

SHINYA NISHIWAKI

CREATIVE DIRECTOR

CHOI MIN

Senior Manager
【KOREAN】

TSUBASA SO

Senior Manager
【CHINESE】

AKIMI INABA

Senior Manager
【ENGLISH】

MITSURU OKUGAWA

Business Startegy Office
(Kansai)

YOSHIKO NAGATAKE

Business StRAtegy Office
(Tokyo)

DJUNDJI TSUCHIYA

FRENCH partner

ADVISOR・PARTNERS

KEIKO SHIRAIWA

VISA & IMMIGRATION ADVISOR

ABOUT RESERVATIONS AND INQUIRIES

After creating websites in various languages for Japanese companies that work with us, customers can view the website, get information, and can make reservations, inquiries, or purchases. We have detailed information about the businesses that utilize our services and a well-coordinated joint system that enables us to provide prompt responses to inquiries and reservations. My Concierge Japan will take care of your reservation and handle any questions or concerns that you may have.

OUR REQUEST

At My Concierge Japan, we are very particular about the clients that we choose to work with us and very selective about only working with restaurants and businesses that we can say we are proud to represent; businesses that provide only the highest quality products or services. We feel that this is only natural, because the type of companies that we work with determine the type of experience people have in Japan: whether they have good memories or successful business dealings. In addition, the companies we represent are in turn, reflective of our company as well. We are confident that the companies that we work with provide excellent products and services. We hope that those that have an enjoyable experience will pay it forward by telling others about it or writing an online review on sites such as TripAdvisor or Yelp.

WE VALUE YOUR REQUESTS AND OPINIONS

It is our aim to provide more information about Japan and its businesses and help people smoothly navigate their trip in addition to providing visitors to Japan with places they enjoy and want to tell others about. For these reasons, we would like our customers to tell us if there are businesses, or places that they would like more information about (websites that they would like to read in their own language). We would like to assist both companies and customers in making information clear, as well as making transactions as hassle-free as possible. If you have any questions or would like to make an inquiry into any of the things mentioned above, please feel free to contact us. For individuals purchasing a product online or making a reservation at one of restaurants that we deal with, you can contact us from the homepage where you would like to purchase the product or make a reservation.

INFOMATION ABOUT RESERVATIONS AND ONLINE ORDERS

For reservations and orders for products online, online payment (using PayPal or a credit card) is typically required within 48 hours of the customer receiving an invoice for their order or reservation. This system is put in place because of the need to accommodate both residents of Japan and visitors to Japan at the same time. There are some hurdles in keeping reservations for seating, and maintaining stock of products when there is a high volume of reservations and orders placed at the same time by residents of Japan, and visitors abroad. To tackle this hurdle, a system was put into place to require payment within 48 hours of the customer being sent the invoice for their reservation or product ordered. While there may be some that are unfamiliar or unaccustomed to this process, we feel that this this system will be used increasingly in the future. With that in mind, we have worked with companies to put into place generous rules concerning cancellations and refunds.

*There have regretfully been an increasing number of customers that make reservations but do not show up for their reservation, or customers that place an order but fail to show up to pick up their order. This is unfortunate because many fine restaurants and stores go through a lot of work preparing courses or products to be delivered and in the end, they end up suffering a financial loss for these unfortunate occurrences. In addition to the reasons stated above, it is for these reasons that a pre-payment system is utilized.

We look forward to assisting customers and businesses and helping to make everyone’s time in Japan more enjoyable.

SERVICE NAME : MY CONCIERGE JAPAN
COMPANY NAME : My Concierge Co., Ltd.
CEO: YUSUKE FUJIWARA
KY BLIDG. 4F , 4-9-21 , Ninomiya-cho , Chuo-ku , Kobe - City , zip 651-0093 JAPAN
TEL：078-230-0089　FAX：078-230-0090
http://myconciergejapan.com

CONTACT US

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Article 1 (General)
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1. “My Concierge Japan” （referred to as "the website" below) and its managing company “My Concierge Co., Ltd.” (referred to as “our company” below) understand the importance of Personal Information. We pay close attention and carefully manage the personal information of our users.
2. Our company takes responsibility to ensure the protection of user information and have established, maintain and continue to follow the policies included below. We endeavor to protect Personal Information through our compliance with the Japan Act on the Protection of Personal Information and our Privacy Policy, and by appropriately managing the Personal Information of our users. We continually observe the laws and ordinances as well as other required criteria with regard to the care of personal information of users.
Article 2 (Personal information)
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1. According to this privacy policy “personal information” pertains to any information relating to the care of personal information and information relevant to the identification of the user, such as name, address, phone number, email address, and any other information to which the person may be specifically identified (other information which may be collected to easily identify the specific user).
Article 3 (Personal information gathered)
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1. Our company uses fair and legal means to gather personal information and does not use any methods that are illegal, unfair or inconsistent with the will of the user.
2. In the case of personal information being gathered, notification will be given to user on how the information will be used. Notice shall be furnished of the intended purpose of those uses at the time that the said information is acquired.
Article 4 (Use of cookies)
1. In order to provide you with product and styling recommendations and improve our services to you, we will also collect and use customer identifying information, site browsing/action history and computer/connection information, including such information obtained via Cookies* (collected information may contain, but is not limited to, customer Personal Information).
2. We may also collect other information which may be collected via conventional internet technologies and use such data for analysis.
*What are Cookies?
"Cookies" are a technology used on computers (hard drives) to record and manage information about customers visiting web pages. Some of our web pages use Cookies in order to allow our customers to browse our web pages more conveniently. You may choose to block the use of Cookies by changing the Cookies settings on your web browser which will result in the complete inability of our company to use any cookies. However, in the event that you choose to block the use of Cookies by changing the Cookie settings on your web browser, some or all services may be unavailable. Additionally, in order to optimize our web pages, Cookies will also be used to examine usage by our customers but cannot be used to identify an individual.
Article 5 (How personal information is used)
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1. Our company may use personal information gathered for the following purposes outlined below:
(1) Responding to, confirming and archiving inquiries, consultations, repairs and other support.
(2) Responding to the users request for an estimate, as well as data any sent, such as bills, written estimates, products, services, and campaigns via invitation letters, e-mail or other means.
(3) In regards to requests for opinions or thoughts with respect to our services.
(4) In regards to warnings or cautions for user actions that violate the agreed rules of the site, or any other actions that may threaten a user.
(5) In regards to requests for a user to fulfill their liability as a user, or liabilities the user has towards our company.
Article 6 Provision of Personal Information to third parties
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(1) We will not provide Personal Information to any third parties except in the following cases:
• In the event you have agreed to the provision of your Personal Information.
• Where required by applicable laws or regulations.
• In the event it is necessary for the preservation of life, body or property, and the relevant consent(s) cannot be easily obtained.
• In the event of a request of disclosure of information from a government/public institution such as the police, prosecutor, court, or consumer information center.
Article 7 (Management of personal information)
Our company maintains the accuracy of and safely manages personal information. For the purpose of preventing the loss, damage, alteration, leak, etc. of personal information, the Company takes appropriate information security measures. The company however assumes no responsibility and is not liable for any loss, damage, leak, alteration, falsification, etc. of personal information that may occur.
Article 8 (Maintenance of accurate and up to date personal information)
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1. In order to fulfill the necessary requirements of Article 5 (How personal information is used), we try to keep up to date accurate personal information of the user.
Article 9 (Inquiries regarding display, correction, addition, deletion and/or termination of use of Personal Information)
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Upon request for display, correction, addition, deletion and/or termination of use of personal information, we will respond within a reasonable period of time to such requests upon confirming the identity of the person through prescribed procedures.
Article 10 (Modifications on how personal information is used)
1. Changes to the original privacy policy such as modifications on how personal information is used, or how personal information is managed, will only come into effect after the altered privacy policy is posted on the site.
Article 11 (Exemption of liability)
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1. Our company bears no responsibility/liability whatsoever if any personal information is acquired by another party under the following circumstances:
(1) If it is revealed that the user utilized a function or other means not available by us which results in personal information being leaked.
(2) If it is confirmed that a user gave their personal information or consent for their personal information to be used by a third party.
(3) The personal information was acquired from a third party website, and the link to the third party website was provided on our site.
2. The links provided on our site are provided as a convenience and we do not control those sites or their privacy practices which may differ from ours. We do not endorse or make any representations about any third party sites that may be accessible through the site. We do not assume any responsibility from any of information provided on other websites from links posted on our website. The user assumes responsibility for his/her personal information when accessing a third party site from a link on a website. We encourage you to review the privacy policy of any company before submitting your personal information. The personal data you choose to give unrelated third parties is covered by their privacy policies, not this privacy policy.

By sending this message, I agree to all of the terms above.

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